GroupCast Toll Free Locator Service offers businesses with multiple locations the ability to publish a single nation-wide or regional toll free number, that when called will direct customers to their nearest location. There are many benefits to providing your customers and prospects with a single toll free number to reach your locations: speed, cost savings, ad space savings, ease of consumer recall and number retention, increased response, and increased call control and information are just a few of the many benefits you will enjoy with GroupCast TLS.
GroupCast TLS is a feature-rich service. Some of the options you can order with GroupCast TLS are:
- Caller Greetings & Announcements
- Menu-based Routing
- Phone Number, Area Code, Exchange and/or Zip Code Routing
- Logical Routing (call conditions, time, day, overflow, etc)
- Call Center Integration
- Voice Mail
- Ethnic Language Options (Hispanic, French Canadian, etc)
- Cell Phone Routing
- Text-to-Speech or Live Recorded Voice Playback
GroupCast TLS allows multi-location companies to leverage a single toll free number to increase response and drive business direct to their locations. Why add the cost of a ive call center to tell customers where you are located when GroupCast TLS can do it automatically for a fraction of the cost? With GroupCast TLS calls can be automatically routed to the nearest location or callers can be given the option to chose a location from several nearby locations. Your callers can have the option directly connect to a location or simply hear the local address, phone number and hours of operation.
With GroupCast TLS you control your incoming calls from the start and will gain insight into how your locations handle those calls by reviewing GroupCast's user-friendly call detail reports. How many calls are not being answered? How long does it take locations to answer the phone? How many calls arrive before or after hours? How long do callers stay on the phone? Are you giving out busy signals? These are the types of questions you can answer with GroupCast TLS.
Don't make your customers and prospects work to find your locations and phone numbers. Give them the ease of making one call to do business with your company. They will be pleased and so will you.
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